Frequently asked questions

If you can’t find the answer you’re looking for here, please feel free to ask us a question.

Booking Clementine

How much do you charge?

You can see prices for our standard packages on our prices and options page, along with a list of additional options.

Travel costs: we’re based in Leicester, UK. Our prices include travel up to 40 miles. If your wedding / event is further than 40 miles from Leicester, there will normally a supplement to cover our travel costs.

Get a quote: if you’d like us to email you a firm quote – and check our availability for you – please fill in our quote form and we’ll get back to you as soon as possible.

How far do you travel?

The short answer – there is no limit.

We’re happy to consider enquiries worldwide, although there may be a supplement to cover our travel and accommodation costs.

Travel is free within 40 miles of Leicester, UK (where we’re based). This includes all of Leicestershire, and large parts of Nottinghamshire, Derbyshire, Northamptonshire, Warwickshire and the West Midlands.

You can see a map of this area on our prices and options page.

For a quote including travel expenses further afield, please send us the details of your event using the contact form.

What songs do you play?

You can find a copy of our current song list here.

Can I request a song that isn't on your playlist?

Yes – as long as you let us know a few weeks in advance, we’ll be happy to learn one extra song for you free of charge. So if there’s a particular song you’d like us to include, just ask.

If you have more than one extra song that you’d like us to learn, we can also do that. There’s a charge per song to cover our extra rehearsal time – please see our prices and options page for more details.

If there are songs on the playlist you’d prefer us not to play, too, just let us know!

What kind of performance space do you need?

Approximately: 3m wide × 1.5m deep (10ft × 5ft)

We’ll need an area of flat, level ground to set up our equipment where we’re not blocking any entrances, fire exits, etc.

We’re happy to play outdoors too, although it’s up to you to provide a contingency plan in case of bad weather.

Also, please bear in mind that we’ll need access to at least one standard domestic power socket for our equipment.

How much time do you need to set up?

We like to allow 30 minutes, although we can set up a little quicker than this if time is tight.

If you’re booking one of our Full Day or DJ packages, we’ll need to set up our larger sound system, which will take about an hour.

Do you have any special technical requirements?

Just standard domestic power socket to plug into.

We carry a 10m extension reel with us that’s suitable for indoor use. If you’d like us to play more than 10m from the nearest power socket, you will need to provide a longer extension reel.

On The Day

How long do you play for?

Our standard Clementine package includes 1 hour 30 minutes of live music.

If we’re playing during your wedding breakfast or drinks reception, we’ll normally play for 2 × 45 minute sets with a break in-between. We’re happy to be flexible with our timings, though. All that we ask is that we can take at least one break during the performance. During our breaks, we’ll provide some suitable background music through our PA (unless you ask us not to).

For wedding ceremonies, we can play for up to 45 minutes as your guests are arriving. We can also play a song as you walk down the aisle (the “processional”), a song or two as you’re signing the register, and a song as you and your guests are leaving.

We can also provide some music after your ceremony. If the total time we’re playing for is 1 hour 30 minutes or less, then it will be included in the price of our standard package.

If you’d like us to play for longer than 1 hour 30 minutes, you can add an optional extra 30 minutes of live music. See the additional options on our prices page for more information.

Can you play for a shorter time?

Yes, of course. If you’d like us to play for less that 1 hour 30 minutes in total, that’s no problem.

(Sorry, but we don’t offer discounts for shorter performances.)

What time do you normally arrive?

We normally aim to arrive at your venue at least 30 minutes prior to performance (whether that’s 1:30pm for a 2pm ceremony, or 2pm for a 2:20pm drinks reception).

It’s no problem for us to arrive later if that’s more convenient for you, although please bear in mind that it takes us around an half an hour to set up our equipment and check our sound levels.

What is your normal finish time?

Please let us know your preferred finish time when you request a quote.

If you’re booking a full day wedding package with Clementine and Supernovas band, the price we quote you will normally be based on a midnight finish. Later finishes than midnight are possible: please see the additional options on our prices page for more information.

Can you also provide evening entertainment?

Yes :)

Clementine Duo make up two-thirds of the party band Supernovas, a three-piece band who perform a lively set of pop and rock tunes from the 60’s to the present day.

We offer a discounted package for booking Clementine Duo and Supernovas together (this package also includes a free DJ). You’ll find details of this, and other packages, on our prices and options page.

If you’d like a quote for both acts together, please mention this when you fill out our quote form.

Do I need to provide you with food and drinks?

For daytime bookings, we will be very grateful if you can provide us with a small soft drinks tab, although we mostly drink water.

For evening and full day bookings, you will also need to provide us with a hot meal. If this is not possible, please discuss this with us in advance so we can make alternative arrangements.

Can I request a dress code for Clementine?

Yes – if you’re holding a black tie event, for example, and you’d like the duo to adopt this dress code too, just let us know.

If you don’t request a specific dress code, we’ll always aim to dress with a level of smartness that’s appropriate for your event, whether it’s a wedding, business event or village fête.

Payment & Refund Policy

Will I need to pay a deposit?

Yes. To secure your booking, you will need to pay a deposit up front – for more details please refer to our booking agent DG Music.

What is your cancellation policy?

Please refer to our booking agent DG Music for details of any payment-related queries.

Health & Safety

Do you have public liability insurance?

Yes.

Venues will often ask to see a band’s public liability insurance certificate – if so, let us know and we can email a copy, either to you or direct to the venue if that’s easier.

Has your equipment been PAT tested?

Yes. If you’d like to see a copy of our current PAT test certificate, let us know and we can email it to you.